Privacy Policy

This Privacy Policy describes how AI Labs LLC, a limited liability company organized in [STATE] (EIN [AI LABS LLC EIN]) (“AI Labs LLC,” “we,” “us,” or “our”), collects, uses, and protects information when you use the Papi AI mobile application (the “App”) and the website at papiai.co (together, the “Service”). AI Labs LLC is the data controller of all personal data processed through the Service.

1. Information we collect

We collect the following categories of information:

• Anonymous device identifier. A randomly generated ID created the first time you launch the App. We use it to associate your chat history and per-match memory with your device. It is not tied to your name, email, phone number, or Apple ID.
• Conversation content. Messages you type into the App or paste from external sources, screenshots you submit for reply suggestions, and per-match notes you create. We process this content to generate AI responses.
• Voice recordings. When you use voice mode, we record your audio, transcribe it to text, then delete the audio file. Only the transcript is retained as chat history.
• Photos. When you use the photo coach, we receive the photos you submit, run them through our AI analysis pipeline, return feedback to you, and delete the photos from our servers when analysis completes.
• In-app purchase data. Apple StoreKit transaction receipts (anonymous purchase tokens, subscription status, transaction dates). We do not receive your payment card or Apple ID.
• Crash and diagnostic data. Anonymous, aggregated crash reports and performance metrics used to improve stability.

We do not collect: your name, email address, phone number, real-world location, contacts, browsing history, biometric data, or any data from third-party apps on your device.

2. How we use information

• To generate AI-powered reply suggestions, profile openers, photo feedback, and translations.
• To maintain per-match memory and chat history so suggestions stay consistent.
• To transcribe voice input.
• To process and verify in-app subscription purchases via Apple StoreKit.
• To diagnose bugs and improve App stability and performance.
• To comply with legal obligations.

We do not use your data for advertising. We do not sell your data. We do not train AI models on your conversations.

3. Third-party processors

The following third parties process data on our behalf:

• Groq, Inc. — AI inference (chat reply generation, photo analysis, translation). Data is processed in transit; Groq does not retain it.
• Microsoft Corporation (Azure Cognitive Services). — Speech-to-text for voice mode.
• Supabase, Inc. — Encrypted PostgreSQL hosting for chat history and per-match memory linked to your anonymous device ID.
• Vercel, Inc. — Web and API hosting for papiai.co and our backend endpoints.
• Apple Inc. — App Store distribution and StoreKit in-app purchase processing.

Each processor is bound by a data processing agreement and processes data only as directed by AI Labs LLC.

4. Data retention

• Chat history and per-match memory: retained until you delete it in-app (Settings → Reset Everything) or request server-side deletion via email.
• Voice recordings: deleted immediately after transcription completes (typically within seconds).
• Photos submitted to the photo coach: deleted from our servers as soon as AI analysis returns a result.
• Subscription receipts: retained for seven (7) years to comply with tax and accounting law.
• Crash logs: retained for 90 days, then deleted.

5. Your rights

Depending on where you live (including the European Union, the United Kingdom, and the State of California), you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion (the “right to be forgotten”).
• The right to receive a copy of your data in a portable format.
• The right to object to processing or withdraw consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email support@papiai.co with your device ID (Settings → About inside the App). We will respond within 30 days, free of charge. We may ask for additional information solely to verify the request.

6. Security

Data is encrypted in transit (TLS 1.2+) and at rest. Access to production systems is restricted to authorized personnel and protected by hardware-key two-factor authentication. No system is perfectly secure, however; please do not transmit information through Papi AI that you would not want third parties to see.

7. Children

The Service is intended for users aged 17 and older. We do not knowingly collect data from anyone under 17. If you believe a child has used the Service, contact us at support@papiai.co and we will delete the data immediately.

8. International transfers

AI Labs LLC is based in the United States. By using the Service from outside the United States, you consent to your data being processed in the United States, which may have data-protection laws different from those of your country.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced in-app at least 14 days before they take effect. The “Last updated” date at the top of this page always reflects the current version.

10. Contact

Data controller: AI Labs LLC, [STATE], USA (EIN [AI LABS LLC EIN]).
Email: support@papiai.co